Unleash potential through hands-on expertise in advanced leadership and organizational development

Explore our Services

Please note that all the services listed below serve as a generalized starting point, as we custom-tailor each solution to precisely match the unique requirements of your organization.

“Cynthia is that rare leader and coach who inspires those she works with because she fully sees, understands, and honors the person she’s working with. She identifies their visible and yet-to-be discovered/developed talents, skills, abilities, goals, and desires for the future and connects them with activities and opportunities which foster confidence and tremendous growth.”

— Andrea Koch, Learning & Organizational Development Leader, Consultant & Coach 
Global Organizational Development Strategist Company

Our expertise lies in organizational development, which serves as the cornerstone for cultivating exceptional cultures.

Through careful selection, development, and promotion of the right individuals, we are catalysts for your company's growth. This growth is propelled at the intersection between your team and customers, ultimately leading to financial dominance.

Drawing from our hands-on experience across multiple sectors, we provide relatable consulting and coaching grounded in lived experiences. This unique vantage point positions us to effectively address your challenges with an authentic firsthand understanding.

We maintain an intentionally limited client base, guaranteeing a highly personalized approach every time. All of our resources are custom created, diverging from the ‘standard’ one-size-fits-all approach, ensuring your needs are constantly met.

Our focus centers on people and their experiences, driving every aspect of our commitment and approach.

Executive Coaching


“Cynthia is one of the few executive coaches I know that effectively coalesces strategy and people. This mindset allows her to quickly highlight both an organization’s strengths and opportunities. Speed to implement + servant leadership approach = transformational leadership. She has been a trusted coach and advisor for more than 15 years, and that is why my first call on a complex issue career transition is to Cynthia.”

— EDMUND SIY, SVP, CIO

Our focus is on bringing out the best in you, and in turn, your organization. Cynthia is more than a coach – she's a catalyst for exponential growth. Through individualized development, she empowers executives to optimize their abilities, ultimately leading to organizational success. As executives elevate their performance, organizations experience improved retention, heightened customer and employee engagement, and optimized financial performance. Cynthia is a highly qualified Board-Certified Coach and Certified Executive Coach with a Ph.D. in Social Psychology.

Coaching Packages Include:

  • Executive Coaching, by Invitation

  • Personalized Career Coaching

  • Group Coaching Masterclass

  • Executive Public Speaking Mastery

Organizational
Consulting


Organizational Consulting Services Include:

  • Fractional CPO/CHRO

  • Succession Planning

  • Organizational Change and Transformation

“I had the pleasure of working with Cynthia for five years. She has inexhaustible energy and an unlimited capacity for learning and teaching. She is a brilliant strategist, with the uncanny ability to see all sides of every opportunity and present the best and most rational solutions. She has always been able to work with any personality and is a proven coach who quickly gains the trust and confidence of all her constituents.”

Larry Hodges, former President/COO of Ameristar Casinos

Drawing on an insider's perspective into the complexities of business, Cynthia Bentzen-Mercer brings over three decades of practical organizational development experience to the table. Her approach is far from one-size-fits-all; it's built on the foundation of customization. She crafts strategies that align with your unique needs, whether it's succession planning, organizational design, or cultural transformation.

Cynthia's distinctive skill set allows her to balance the human facets of organizational effectiveness with the practicalities of a competitive landscape. With a track record of successful outcomes and a diverse clientele, she navigates the intricacies of organizational development, ensuring your growth and success.

“Without exception, [Cynthia] is brilliant, compassionate, and always evidence-based in her problem-solving approach.”

Reginald Mebane, Senior Executive, EEO/Diversity Officer, CDC

Public Speaking


“It was great working with Cynthia and the team. Our attendees enjoyed hearing Cynthia speak and left us all feeling empowered. We look forward to working with you all again and highly recommend for any organization.”

Eric Lawson, Education Events Coordinator Missouri Bankers Association

With over 30 years of experience, Cynthia has held sway over audiences across various settings. From main stage keynotes to emcee roles, panel discussions, and breakout sessions, she delivers powerful insights that inspire action. Her speeches are a blend of humor and humility, creating a personal connection while discussing leadership benefits, professional growth, and advancement. Cynthia specializes in building talent-based organizations, actualizing talent, enhancing organizational performance, and more, all tailored to meet your specific needs.

Leadership Signature Keynotes

  • Leading Affective Change

  • Building a High-Performance Team

  • Intentional Allyship from Any Seat

  • Leveraging the Competitive Advantage of a Changing Workforce

Women in Business Signature Keynote Series

  • Now or Never: Unleashing Your Power in the Present

  • Forward Momentum: Navigating Your Future with Intention

  • Unleashing Potential: Strategies for Embracing the Journey to Your NEXT

The Zeal of the Heel


Introducing "The Zeal of the Heel, LLC,” an initiative born from passion and dedicated exclusively to women. Whether you're an organization fostering a women's affinity group or focusing on women's development and advancement in business, our tailor-made presentations and workshops are crafted to empower and inspire. Click below to explore how The Zeal of the Heel can be your catalyst for transformation and growth.

Jefferson City, Missouri Executive Consulting Firm

Cultivating a culture of excellence with meticulously crafted success strategies starts right here.